A SUBSIDIARY OF OZARKS ELECTRIC COOPERATIVE

Important Notice: Discontinuation of Linear TV Services

First and foremost, we sincerely apologize for the inconvenience and long duration of the outage with your linear TV services beginning on October 7th. The outage was caused due to a cyber incident which resulted in OzarksGo linear TV servers being targeted.

Due to the nature of the cyber incident which targeted our linear TV servers, we regret to inform you that, effective immediately, OzarksGo will no longer be providing linear TV services. This unfortunate event has made it infeasible for us to continue delivering the linear TV services you relied upon. We appreciate your understanding and patience as we navigate these important measures.

To resume viewing as quickly as possible, we encourage you to consider transitioning to our OzarksGo TV streaming solution. This newer service offers a robust and flexible way to enjoy your favorite shows and movies without the need for cable equipment. Additionally, there are numerous digital entertainment platforms available for streaming, which may also provide alternative viewing options.

If you would like a more traditional viewing experience, you can rent set-top boxes that we can install in your home at no additional cost. Please be aware that due to the overwhelming response, we are booking well in advance for installation of set-top boxes.

We are committed to making this transition as smooth as possible.

Here is what you can expect:

  • Bill Credit: As a linear customer, your services will be backdated to October 7th, and you will not be charged for any services related to linear TV from the origination of the event.
  • Flexibility: Watch on your schedule, with both traditional live TV and a wide range of content available on-demand.
  • Cost Efficiency: Due to the nature of this event, we want to ensure our customers know that the cost of our streaming TV platform is comparable and is in many cases cheaper than the cost of your existing linear platform. There will be no cost for installation for you as a customer if you choose to transition to our streaming platform.
  • Easy Setup: Switching over to our streaming TV offering makes it easy to access your favorite shows on various devices, from smart TVs to tablets and phones.
  • Local Technical Support: Our tech support team is dedicated to providing the necessary assistance in troubleshooting or answering questions for you to stay connected.
  • We greatly appreciate your understanding during this challenging event. We will provide ongoing updates to our customers as we continue working to resolve this incident. If you have any questions or need assistance with the transition to our streaming service, please call us at 866-569-2757.

Thank you for your patience and continued trust in OzarksGo.

Sincerely,
Mitchell Johnson
President/CEO
Ozarks Electric Cooperative